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 shipping faqs

 

 

 

 

 

 

 

 



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Frequently asked questions

 

Shipping: 
We use United States Priority Postal Service for plants and all items produced here at the farm.
Plants are shipped only on Monday's and Tuesday's, this is to prevent them sitting in a hot or cold warehouse or truck over the weekend. 
Our first item in the shopping cart:  $7.90, then each added item is .65 each.

Why are your items more expensive on different sites?
Etsy, Ebay, 1000markets, I pay commission for the sale.  For example the most expensive is Local Harvest taking about 21% of the sale.


Can I shop at your greenhouse?
Even though I would love to meet our customers, we are not zone for retail sales.  Not to ruin a good thing, I must abide by our township rules and regulations. BUT, we do allow LOCAL PICK-UP
Pick up customers must have completed the checkout process and prepay in full prior to pick up. Upon check-out choose pick-up option under Ohio so you will not be charged shipping.  We will then email you when order is ready.

Do you accept phone orders?
Verbal orders can cause shipping errors. In order to avoid these types of errors, we strongly urge you to place your orders in writing. For your convenience, we will provide you with an order form.   Our shopping cart allows for mailing checks.
Your written order will guarantee you will be shipped what you ordered. Of course, we will continue to accept verbal orders, if this is your preferred method of communicating. However, shipment errors resulting from orders taken verbally and not confirmed by you in writing will be at your expense.

When will my credit card be charged?
Not until your order is shipped out.

What is your minimum order?
$20.00.

What size are your plants?
Plants are grown in 3 1/2 inch containers, with a wonderful root system.    To save shipping charges for our customers, we routinely give haircuts, so that plants can be shipped in flat rate boxes.  Our plants truly enjoy this extra attention, and will be bursting with new growth with-in 2 weeks of arrival - weather permitting.


Do you allow returns? 
YES, but you must respond within 48 hours of receiving order in case of problems by PHONE ONLY ~ or email me with the problem and  I will call you. Plants must be open upon delivery! 
YOU HAVE SEVEN DAYS TO RETURN ITEMS.  WE DO NOT REFUND SHIPPING CHARGES.  REFUNDS WILL BE MONEY BACK, LESS COST OF SHIPPING ITEMS TO YOU.   IF ITEMS HAVE FREE SHIPPING or lower shipping then actually charged, WE DO NOT RETURN ACTUAL SHIPPING COST to you and will give proof of the cost if necessary.  The original receipt and un-open packages, only.

How long have you been in business?
Our family has been in the  green industry for over 100 years. For myself about 25 years in the landscape industry (even longer, see about us).  The herb farm about 20

Do you require prepayment?
Yes, before we ship.

What forms of payment do you accept?
Checks, money orders, VISA, MasterCard, Discover American Express and Paypal.

Private Policy

We will not sell, rent, or exchange your telephone number, postal or e-mail addresses. Our promise to you is that we will never sell, dissect, decimate, share, or trade your information. We do not research your buying habits, we do not sell your buying habits, and most of all we do not transfer your online purchasing and personal information onto any other machine. Everything you have given us stays with us......period

•When you subscribe to any of our e-mail communications or newsletters, your e-mail address will be stored on a third party server. You may completely remove your name from this by un-subscribing at anytime

•If you checkout through our online shopping cart through the use of an account which you have previously setup, our systems will retain only your shipping and billing particulars through the use of cookies and this information is saved only through your instruction.

•When you add items to your shopping cart a "product identifier" cookie is placed on your computer to remember the items added to your cart so when you come back at a later time they will still be there.

•We monitor our web logs by employing the use of "stat counters" which assist us in determining possible page incompatibilities, dead links, the most useful pages to our customers, and to help us create richer content. We do not store information about YOU but rather we track information on the performance of our website, and the only identifiable information recorded is your computers IP address. This tool is solely used to help us improve the content of the site.

Disclaimer:
The Blossom Farm makes No recommendations without any guarantee and who disclaim any liability in connection with the use of information. Always contact a medical professional before using any herbal products, self medication or essential oils as they are used historically. Information contained is for entertainment purposes only and is true to the best of our knowledge.

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Columbia Station, Ohio   44028
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